Preliminary Programme
| Tuesday, 28 October 2025 | |
|---|---|
| 12.00 | Check in and lunch |
| Navigating the Scandinavian retail - and Private Label market Speaker: Rasa Vaiciuniene, Consultant, Euromonitor International | |
| Retailers in Denmark: Store tour briefing Speaker: Edgar Elzerman, Retail Consultant, ECI | |
| Visits to major retailers in Copenhagen | |
| 18:30 | Networking reception at an exclusive location in Copenhagen |
| Wednesday, 29 October 2025 | |
|---|---|
| 08.45 | Welcome and introduction |
| Accelerating agility: Winning the heart of the ever-changing customer The dedication to stay ahead of customer behaviour trends Speaker: Malcom Pinkerton, Global Head of Retail Insights, Kantar | |
| A Retail case study How a retailer is making the difference in today’s challenging market Speaker: TBC | |
| Coffee break & networking | |
| Changing dynamics of consumer behavior that drives the development of Private Label share Why the Future of Private Label Lies in the Hands of the Consumer Speaker: Alexander Bilsing, Partner, Simon-Kucher | |
| Understanding the Customer on an emotional level A scientific and practical model for understanding the unconscious purchasing behaviour Speaker: Sanne Dollerup, Partner, Institut for Kundetyper | |
| Lunch | |
| A Supplier case study: Agristo Insights in developing a company-wide strategy for capturing market opportunities Speaker: Jon Heylen, CCO, Agristro, Belgium | |
| How to grow customer loyalty and become a 'customer-first' business New strategies driving towards maximum customer satisfaction Speaker: Siro Descrovi, Customer Strategy Manager, dunnhumby | |
| A Retail case study: Coop Trading The changing role of purchasing within a buying organization Speaker: Sebastian Pilgaard, Packaging Specialist, Coop Trading | |
| Panel discussion: Increased customer focus becomes conditional An overview of today’s lessons and how to apply in your own organization Panelists: Michael Rahbek, Paulig (former Coop Denmark), Mette Rothmann, Nopa Nordic Moderator: Edgar Elzerman, Retail Consultant | |
| Wrap-up and afternoon refreshments | |
| 15:45 | Shuttle to Copenhagen airport |